🛡 dg818 Responsible Gambling Policy

A safe and responsible gaming environment

At dg818, gambling is entertainment, nothing more. We are always committed to putting players' wellbeing first and promoting healthy gambling habits.

What is responsible gambling?

At dg818, we believe gambling should be an enjoyable form of entertainment for players — not a way to solve financial problems. Responsible gambling means each player can play while staying in control of their money, time, and emotions.

While gambling can be fun, we recognise that some players may experience negative effects from it. That is why we provide tools and information to help players. dg818's responsible gambling policy supports players in setting personal limits, protecting themselves, and accessing professional help when needed.

The protection tools we provide

Deposit Limits

You can set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. If you try to increase a limit beyond the previous one, as a safety measure it will not take effect immediately — it will take a few days to come into force.

Session Time Limits

Players can use session time limits to keep track of how long they have been playing. When the set time is reached, you will receive a reminder and can decide whether to stop playing.

Temporary Break

If you want to step away from gambling for a while, you can set a temporary Time-Out from 1 day up to 3 months. During this period, access to your account will be blocked and cannot be reopened until the period ends.

Self-Exclusion

If you feel that gambling has become a problem, you can choose Self-Exclusion. You can exclude yourself from gambling for 6 months, 1 year, or longer, and your account will not be reopened during that period.

Gambling History Review

Players can view their gambling history records. These records help you understand your gambling patterns and make changes if needed.

24/7 Support

For questions about responsible gambling or if you need support, you can contact dg818's Live Chat service 24/7 in Myanmar language.

How to Use Control Tools

You can set our control tools directly from your account settings. If you need help, you can reach our staff via Live Chat.

How to Set a Deposit Limit

Go to account settings, select "Responsible Gambling", and enter a daily, weekly, or monthly limit in Kyat. Once set, it takes effect immediately. If you try to increase the limit, there will be a 7-day waiting period.

How to Set a Time-Out

If you want a temporary break from playing, go to settings and select "Time-Out", then choose a duration of 24 hours, 7 days, 30 days, or 90 days. During this period, you will not be able to access your account.

How to Set Self-Exclusion

If you feel that gambling is causing you problems, you can select "Self-Exclusion" from settings. You can choose a period from 6 months up to 5 years, and you can contact us via Live Chat for support. Your account will not be reopened during this period.

How to Check Your Gambling History

Under "Records" in your account settings, you can view your gambling history, deposit and withdrawal records, and a timeline of your long-term gambling activity. This history helps you review your gambling patterns openly.

Warning Signs to Watch Out For

If you are unsure whether gambling is becoming a problem, check the signs below —

You have an urge to keep gambling to try to win back money you have lost
You have tried to stop gambling but cannot control yourself
You are borrowing money from family or friends to fund your gambling
You are hiding your gambling from family or colleagues
You are worried that gambling could cost you your home, job, or relationships
You feel sad, angry, or irritable when you are unable to gamble
You are skipping your normal daily activities and putting gambling first

If you relate to any of these signs, please contact dg818's support team or use the player protection tools below right away.

21+

Age 21+ Restriction

dg818 games are for players aged 21 and above only. This is not just a legal requirement — it is also our commitment to protecting young people from the harms of gambling.

When registering, you must provide accurate age and personal details. Accounts opened with false information will be closed and funds will be recovered.

Age Verification

When registering, you must verify that you are over 21 years old using a valid national ID.

Parental Controls

If you want to restrict a family member's gambling, you can contact us.

Healthy Gambling Tips

Follow these tips to keep gambling a fun form of entertainment —

Set a Budget

Before you play, decide on an amount in advance and do not go beyond it. Only gamble with money you can afford to lose — do not count on winning.

Check Your Feelings

If you find yourself playing out of anger or a bad mood after a loss, stop immediately and take a break. Only continue playing when you feel good.

Stay Balanced

Gambling should only be one part of your life. Keep your family, friends, work, and other interests in good shape.

Limit Your Play Time

Decide in advance how long you will play each week and write it down. Do not play beyond the time you have set.

Get Help

If gambling is starting to feel like a problem, don't face it alone — we're here to help

Contact the dg818 support team

The dg818 support team is available 24/7 in Burmese. You can openly talk about any gambling-related concerns, and our staff are ready to assist.

How to reach us — Live Chat (direct) or Email: [email protected]

You can request self-exclusion, deposit limits, or a Time-Out from the support team, and it will be processed within 1 hour.

Questions about responsible gambling

No, it cannot be reopened. The Self-Exclusion period exists solely to protect the player, and the account will not be reopened for any reason until that period ends. This is dg818's commitment to the player's wellbeing.

Lowering a limit (for example, reducing your daily deposit limit) takes effect immediately. However, increasing a limit takes 7 days to come into effect — this waiting period gives you time to reconsider the decision.

There are situations where you may not recognise that gambling has become a problem on your own. If you identify with the warning signs listed on this page, or if a friend or family member has expressed concern, you can reach out to dg818 via Live Chat. We will help without judgement.

Only people aged 21 and above can open an account at dg818. If you share a device with family members, set browser restrictions and never share your login credentials. Parents can contact dg818 directly to help prevent their children from accessing gambling.

Contact dg818's support team to withdraw any real-money balance (non-bonus funds) remaining in your account at the time Self-Exclusion begins. We are committed to protecting players' financial information.

After the Time-Out period ends, you must log in yourself before you can play again — access does not reopen automatically. Before deciding to continue playing once the period is over, we encourage you to reflect on whether gambling is in a healthy place for you.

Put control and safety first

At dg818, you can have both — gaming entertainment and your own security