dg818 Privacy Policy
This page openly explains how dg818 stores and protects your personal data.
1. Introduction and Purpose
dg818 is an online casino and football betting platform built for players in Myanmar. When providing our services, we may collect personal data from you, and we are committed to handling that data responsibly and transparently.
This Privacy Policy applies to everyone who visits the dg818.vip website, creates an account, or uses our services. Please read and make sure you understand this policy. Continuing to use the website means you agree to the terms set out in this policy.
2. Types of Data We Collect
We collect the following categories of data in order to provide our services and protect your account.
Account Information
- Username
- Contact email address
- Phone number (collected at registration)
- Date of birth (for age verification)
- Security question answers
Financial Information
- Deposit and withdrawal records
- KBZPay / Wave Money / AYA Pay / CB Pay payment details
- Account balance history
- Transaction history
Technical Data
- IP address
- Browser type and version
- Device information
- Login time and date (MMT)
- Cookies and tracking data
Gaming Data
- Game and bet amount history
- Software setting preferences
- Bonus and promotion usage
- VIP level progress history
3. How we use your data
We use your personal information only for the following purposes.
To provide account services
We need your information to process account registration, verify deposits and withdrawals, manage VIP membership, and send out winnings.
To verify security
We review data to protect your account from unauthorised access, fraud, and money laundering.
To improve our service
We analyse data to understand how players use the service so we can improve website features, game selection, and payment processing.
Communication and support
We use your information to contact you through 24-hour Live Chat and email support. We also use it to send account notifications and security alerts.
Responsible gaming protection
We use data in good faith to monitor players' gaming patterns and manage them in line with our responsible gaming policy.
4. Data sharing with third parties
dg818 does not sell your personal information to third parties for commercial purposes. However, data sharing may occur in specific situations where we work with trusted third-party service providers to deliver our services.
Situations where data may be shared
- Only the data required for payment processing is shared with KBZPay, Wave Money, AYA Pay, and CB Pay
- Situations where disclosure is required by law, court order, or a directive from a competent local authority
- Cases where Anti-Money Laundering (AML) checks are carried out
- Specialists providing services on our behalf (e.g. IT security auditors)
What we never do
- Sell data for commercial customer prospecting purposes
- Share data with advertising companies without consent
- Share data with third parties unrelated to us
- Transfer sensitive personal data without your consent
5. Cookies and tracking technology
The dg818 website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the website to function correctly. They are used to remember your login session, retain game requests, and run security checks. If you block these cookies, the website will not work properly.
Functional Cookies
These cookies remember your language preference, setting changes, and your favourite games. You can still use the website without them, but your experience will be reduced.
Analytics Cookies
These record website traffic statistics to help us improve our service. Data collected through these cookies is used solely to improve our service.
6. Data security measures
dg818 has put in place technical and organisational measures to protect your personal information.
SSL Encryption
All data transfers on the website are secured using SSL (TLS) encryption.
Access Control
Access to your data is restricted to a limited number of people, each bound by specific responsibilities.
Regular Audits
We regularly review the security of our services and address any vulnerabilities as soon as they are found.
7. Data Retention
We do not retain data for longer than is necessary to provide our services and meet legal requirements.
While your account is active
As long as your account is active, we retain the data needed to provide our services. What data is retained and for what purpose is as described in this policy.
After your account is closed
After your account is closed, financial records and data required for legal compliance may be retained for a defined period. After that, the data will be securely deleted or anonymised.
Data deletion requests
Unless restricted by law, you may request deletion of your data by contacting us at [email protected]. We will notify you of our decision after reviewing your request.
8. Your Rights
Regarding personal data, dg818 players hold the following rights.
Right to access
You may request to view the personal data we hold about you.
Right to correct
You may request that inaccurate data be corrected. Some details can also be updated directly from your account settings.
Right to delete
You may request deletion of data that is not required for legal compliance purposes.
Right to object
You have the right to object to how we process your data. We will respond with whether or not we will proceed.
9. Access Restrictions for Under-21s
dg818 services are available to users aged 21 and above only. If we become aware that a person under 21 has attempted to access our website, their data will be deleted immediately and their account will be closed. Parents or guardians — if you notice your child attempting to access dg818, please notify us immediately at [email protected].
10. Policy Changes
dg818 may update this Privacy Policy at any time. For significant changes, we will post a notice on the website and update the "Last revised date" at the top of this page. Continued use of the website after a policy change will be taken as acceptance of the updated policy.
If you have any questions or concerns about this policy, you can email us at [email protected]. We provide 24-hour support in Burmese.