dg818 Frequently Asked Questions

The dg818 welcome bonus gives you a 100% match on your first deposit, up to 100,000 Ks. For example, if you deposit 20,000 Ks, you get an extra 20,000 Ks bonus and can play with 40,000 Ks in total. Make sure you understand the bonus terms before claiming.

No. The welcome bonus can only be claimed once per player. dg818 tracks each player's bonus history, and any attempt to claim it multiple times will result in your account being reviewed. Please follow the one account per player policy strictly.

A wagering requirement means the total amount you must wager before you can withdraw your bonus. At dg818 the requirement is bonus amount x 25. For example, if you receive a 20,000 Ks bonus, you must wager 20,000 × 25 = 500,000 Ks before the remaining bonus balance can be withdrawn. All games count equally toward this total.

Yes, all bonuses have an expiry period. If you do not complete the wagering requirement within the set time, the bonus amount will be forfeited. Once you claim a bonus, try to complete the wagering as quickly as possible. Check the dg818 notifications section for full details.

When you refer a friend to dg818, you receive 8% of their first deposit as a bonus, up to a maximum of 10,000 Ks per person. On top of that, you earn a weekly commission of 0.3% of your referred friends' total valid wagers. This is the only referral reward program at dg818.

dg818 has four VIP levels: Bronze, Silver, Gold, and Platinum. As you move up each level, your weekly cashback rate increases. Bronze earns up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5% weekly cashback. The more you play, the higher your cashback.

Two-Step Verification adds a second layer of protection to your account on top of your username and password. At dg818 you can enable this feature so that every time you log in, a one-time code (OTP) is sent to your phone for verification. This way, even if your password is leaked, no one else can access your account.

Fake websites often use URLs that include a name similar to the original brand or a regional name. The one and only official URL for dg818 is dg818.vip. Before visiting the site, check the URL in your browser address bar and make sure it includes HTTPS. If you receive a link via SMS or from an untrusted source, do not click it.

dg818 uses SSL encryption to protect all data you send. Your payment details and personal data are encrypted and stored only on our main servers. We do not sell any personal data to third parties.

Your OTP is a one-time code for your use only and should never be shared with anyone. dg818 staff will never ask you for your OTP. When you receive an OTP, enter it as quickly as possible and do not tell anyone. Sharing your OTP can result in losing funds from your account.

If you notice unexpected logins, contact dg818 Live Chat immediately. We will temporarily restrict your account and investigate. You will then be able to verify your identity and set a new password. Do not wait — act right away rather than contacting us later.

It will not be sent to a third party. Withdrawals at dg818 can only be made to a Wallet (KBZPay, Wave Money, AYA Pay, or CB Pay) registered in the account holder's own name. Transfers to third-party wallets are not allowed, and this policy is strictly followed to prevent money laundering.

Withdrawals are normally completed within 10 to 45 minutes of the request. This reflects the time needed to carry out full verification checks before the transfer is sent. If it goes past 45 minutes without any issue on your end, you can check via Live Chat.

dg818's withdrawal service runs 24 hours a day, 7 days a week, so there is no difference at night or on holidays — you can expect the same 10–45 minutes at any time. As long as no unusual situation arises, the processing time stays consistent every day.

Bonus winnings can only be withdrawn after the Wagering Requirement has been met. For example — if you receive a bonus of 100,000 Ks, you must place bets totalling 100,000 × 25 = 2,500,000 Ks before the remaining bonus can be withdrawn. Please note that if you withdraw before completing the wagering requirement, the remaining bonus balance will be forfeited.

The minimum withdrawal amount at dg818 is 10,000 Ks, and this limit applies regardless of which payment method you use. You can only request a withdrawal from your own balance (excluding bonuses) if it is at least 10,000 Ks.

Watch out for these signs — chasing losses by continuing to play, only feeling satisfied when betting larger amounts, trying to stop but being unable to, and hiding your gambling from family. These are potential warning signs of problem gambling.

dg818's Responsible Gaming page has detailed guidance. You can also reach out to nearby health services or mental health support centers. If you want more help managing your gaming, our Live Chat team is ready to assist.

Cooling-Off is a method of temporarily suspending your account for a set period (usually a few days to one month). Self-Exclusion means removing yourself from access for a longer period. Both can be requested through dg818's Live Chat at any time, 24 hours a day, and we will action it immediately.

No access is allowed. dg818 strictly enforces a 21 and over only policy. A player's age may be verified during account review, and if found to be under 21, the account will be closed. Please be aware of this age requirement before making any deposit.

Players can request a personal Deposit Limit through dg818's Live Chat. This allows you to manage your own spending and keep your finances under control in advance. dg818 encourages the use of this tool for responsible gaming.